Terms and Conditions

These Terms and Conditions define the relationship between the online store sanahome.gr managed by “SANALIDIS GEORGIO” with registered office 4 Meg. Alexandrou 4, 52100 Kastoria, Tax ID 021514626, GEMI 071030810000 and IOY: Kastoria, as the seller and you, our Customer, who enters into a sales contract with us.


Any sale of products through the sanahome.gr website is governed by these terms of transactions and the terms of use posted similarly on the sanahome.gr website. By entering the sanahome.gr website and using the services of the online store, you are deemed to have irrevocably consented to and unconditionally accepted these terms, without exception.


If you do not agree with these terms, you must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all of its terms. For this reason, please read them carefully.


Also, please note that use or purchase of any other services provided by the sanahome.gr Online Store are subject to these general terms and conditions, unless deviations from these terms are expressly stated.


Under no circumstances, including negligence, shall sanahome.gr be liable for any damage of any kind suffered by you as a result of the services, choices and contents of sanahome.gr which you enter into on your own initiative. The contents of sanahome.gr are provided “as is” without any warranty expressed or implied in any way. To the fullest extent permitted by law, sanahome.gr disclaims all warranties, expressed or implied, including, but not limited to, those implying merchantability and fitness for a particular purpose.


sanahome.gr does not warrant that the pages, services, options and contents will be provided without interruption, free of errors and that errors will be corrected. Nor does it guarantee that the same or any other related website or the servers through which they are made available to you are free of “viruses” or other harmful components.


sanahome.gr does not guarantee in any way the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by you and in no case by sanahome.gr. You are free to use this site in accordance with the law and morality.


The responsibility for the contents of the transactions rests solely with you. sanahome.gr does not make any kind of correction or intervention in the data you transfer. We ask that you fill in the following fields (name, address, message) correctly in the on-line contact forms.


The use of our online store is subject to Greek and International laws and you agree not to use our site in order to violate these laws.


Links to other websites

sanahome.gr includes links (“links”) to other websites which are not controlled by sanahome.gr but by third parties (natural or legal persons). sanahome.gr is not responsible for the content of other websites and is not liable for any damage or harm that may result from the content of these websites.


sanahome.gr disclaims any responsibility for the use of linked websites, which are used at the risk of the user. In no case, sanahome.gr is not responsible for the terms of protection of personal data of visitors/users that these operators follow.


Sanahome.gr, under no circumstances, is responsible or can be considered to endorse or accept the content or services of the websites to which it is linked or otherwise connected to them. Any third party wishing to establish links to this website must first contact sanahome.gr for this purpose, which reserves the right to refuse permission for such links to its website. If sanahome.gr nevertheless grants its permission for such links, it shall not be obliged to compensate for such links.



sanahome.gr has no responsibility for the user’s communication with the third party service providers advertised on its online store and for any commercial transaction that may arise from the relationship between them.


Intellectual and industrial property rights – trademarks


Apart from the expressly mentioned exceptions (third party copyrights), all the content of sanahome.gr including images, graphics, photographs, drawings, texts, the services provided and generally all the files of this website, constitute intellectual property, trademarks and service marks of sanahome.gr and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. Consequently, none of them may be sold, copied, modified, reproduced, republished, in whole or in part, or “uploaded”, transmitted or distributed in any digital or non-digital way.


The other products or services mentioned on the web pages of this website and bearing the trademarks of the respective organisations, companies, partner organisations, associations or publications are their intellectual and industrial property and therefore these organisations are responsible for them. As users of sanahome.gr, you accept that you are not granted the right to reproduce, copy, sell, resell and/or commercially exploit in any way all or part of the content of sanahome.gr. The appearance of the aforementioned property rights of sanahome.gr on the website should not, in any way, be construed as a transfer or assignment of a license or right to use them.


Applicable Law


The site has been created and is controlled by “SANAHALIDES GEORGIOΣ” with registered office at 4 Meg. Alexandrou, 52100 Kastoria, 52100 Kastoria, VAT number 021514626 and DOY: Kastoria, and Greek Law will guide the use of this site and its interpretation. If you choose to access this website from another country, you are responsible for following the laws of that country. The above terms constitute the entire agreement with sanahome.gr which has the right to make modifications to the content of the site and the above terms without any notice.


You must also refrain from transmitting any material in any form that contains software viruses or any other code, files or programs designed to interrupt and damage, destroy or impair the operation of any software or computer hardware. Also, by using sanahome.gr you acknowledge and consent that all members, affiliates, employees, management and other partners of sanahome.gr are not liable for any damages incurred by third parties using sanahome.gr. Any use contrary to the above except for criminal or civil penalties, will result in the termination of the services provided without any notice.



1. Product information

The photos depicting the products are indicative and can in no way be binding for sanahome.gr. In addition, with regard to the characteristics and descriptions of products that come from our partners or suppliers, sanahome.gr is exempt from any liability with regard to the validity of their content.


2. The item for sale

The characteristics of the products for sale are available and can be obtained by following the search instructions listed on the sanahome.gr website and by clicking on the name of the corresponding product.


3. Prices

The prices indicated on the website are in euros and include all taxes, except for shipping costs. Shipping costs are borne by the customer.  Sanahome.gr reserves the right to modify the prices of the products on its website at any time.


sanahome.gr reserves the right to reject any order that includes incorrect prices that may have occurred due to the input of incorrect data, code errors, hacking, incorrect pricing, mistranslation, etc.


4. Availability

Please note that we execute your order subject to our available stock and that the stated product availabilities are indicative and not binding.  In the event that any of our products are not available in our stock, we undertake to contact you by email within 2 working days of the date of the order, informing you of the time period within which the product can be delivered to you or of any complete shortage of the product in question.


5. Delivery methods


sanahome.gr sends its products via courier service. The order will be prepared within the day subject to the condition that the product you ordered is available in stock, otherwise, subject always to the same reservation, it will be prepared within the next working day.


Additional information may be requested and/or required to validate your purchase. Therefore, and in order to avoid any delay, we invite you to place your order using at least an active and registered or business email address and a telephone number (landline or mobile) so that we can contact you at any time.


Shipping costs depend on the total weight of the products you choose and the place of delivery.


Delivery times stated on the website are indicative and may be subject to change. sanahome.gr will make every effort to dispatch the products to you within the working days indicated as delivery time on each product on the website or when confirming the order.


sanahome.gr cannot be held responsible for any consequences due to a delay in delivery or loss of your parcel by the carrier. In the event of non-receipt of the parcel within the stated deadlines, sanahome.gr will initially carry out a check with the carrier, which may take up to a maximum of 15 days. During this period, no compensation or reshipment can take place. After the 15-day period has expired without action, the order will be cancelled, so if you have paid the price by credit or debit card, the price will be refunded to you within 15 days of the expiry of the above period at the latest. The method of refund will be determined by personal communication with you by e-mail or by telephone, after the necessary written identification of the data has first been carried out. In any case, the cancellation of the order as described above cannot establish any liability of sanahome.gr.


6. Payment

sanahome.gr puts at your disposal the following payment methods:

  1. Trt 1

by credit or debit card

cash on delivery (there may be a charge)
(may be subject to a fee (subject to charges).

7. Cancellation of order


sanahome.gr has a mechanism for cancelling an order (in whole or in part) that has already been placed. For any cancellation of an order (total or partial) you should send an e-mail to info@sanahome.gr. This possibility is provided if the e-mail is received by us on working days no later than 13:00 and no later than the time we inform you of the dispatch of your order.


8. Return of products


Sana Home provides the following regarding the return of products:

● 14 days of return possibility.


You have the right to return the products purchased within 14 calendar days from the date you receive the products. In this case, you will only be charged the direct cost of returning the products. The amount to be refunded to you corresponds to the net value of the product, i.e. excluding shipping costs and the cost of replacement.


Returns are accepted provided that:


● You have contacted our online store on the same day or the next working day of the day of receipt.
● The products are in the same condition in which you received them, i.e. they have not been unsealed or their packaging has been tampered with.
● The product is accompanied by the retail receipt or invoice.


For your wish to return the products you purchased from our online store, you must notify us by phone at 2467022726 or by email at info@sanahome.gr with the subject “Product Return Request”> indicating the date/number of the purchase document within the above deadline. The address to which the products must be sent for return is: 4 Megalou Alexandrou Alexandrou 4 52100 Kastoria.


You have two options which are:


● Exchange the product with any other of your choice or.
● Return your money to your bank account.


For any clarification we are at your disposal at 2467022726 or via e-mail at info@sanahome.gr


9. Contact us


sanahome.gr shall not be liable for delays in performance (including delivery) due to circumstances beyond sanahome.gr’s control or due to force majeure and shall be entitled to an extension of time for performance. Indicative examples may include strikes, acts of terrorism, war, supplier/transportation/production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters. If such events last for more than 2 months, this Agreement may be terminated by either party without compensation.


10. Amendment of the terms of this Agreement


sanahome.gr reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will be effective from the moment this document is notified of any change.


11. Miscellaneous


If any part of this Agreement is found to be invalid or unenforceable, the remainder of the Agreement will continue in effect.